How James Anderson pushed Children's into the future

There was great skepticism when James Anderson began the visioning process for Cincinnati Children's Hospital Medical Center in 1996, but he had no doubts that he knew how to make the vision a reality.

The vision became even clearer when Anderson was named the hospital's president and CEO.

According to Smart Business Online, three elements - a vision statement, mission statement, and strategic plan - were key to Anderson achieving his goal.

"The vision statement is the biggest, broadest umbrella; that’s the kind of thing we aspire to be and want to do," Anderson tells the magazine.  "The mission statement is fully consistent with that and, in the direction of providing leadership, says a little about how we’re going to do it and describes the deliverables, mainly improved outcomes of patient satisfaction and value.  And then the strategic plan itself says more specifically exactly what we’re going to do clustered under these five categories [innovation, organization, outcomes, experience, and value]."

Read the full article here.