WorkFlex Solutions LLC, a Montgomery-based company that launched Web-based software for managing call center staffing, has raised $1.5 million in VC investment.
WorkFlex's signature product, WorkFlex Manager, allows work force administrators to automate the day-to-day staffing process, which the companies says will generate millions of dollars in operating savings per thousand call center agents.
"Forecasting demand is a lot like forecasting the weather," said WorkFlex co-founder and CEO Larry Schwartz. "Even the best work force management systems can't generate a perfect forecast for the future. The longer that schedules are created in advance, the worse the accuracy gets."
"WorkFlex Manager effectively manages daily staffing gaps by providing optimized near real-time access to qualified workers to enable service providers to quickly adjust staff levels to actual demand. This capital investment will enable us to accelerate our strategic business development and product roadmap activities," Schwartz said.
The company's lead investor, CincyTech
, is a public-private venture development organization that invests in startup businesses in high-tech industries in Southwest Ohio. WorkFlex is CincyTech's 16th portfolio company.
"We are excited to be investing in such a visionary technology company right here in Cincinnati," said Bob Coy, president of CincyTech. "WorkFlex transforms workforce administration much in the same way that real-time supply chain methodologies have done for manufacturing."
WorkFlex was founded in 2009 by Schwartz and Mitesh Desai. Schwartz has more than 25 years of global experience in enterprise software development, large outsourced services, and consulting including executive management roles at Convergys, Compaq, Tandem, Nortel Networks and Fuse IT, according to CincyTech.
Writer: Feoshia Henderson
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